30 Days Return & Exchange Policy
We are committed to creating a comfortable and well-pleasing shopping experience at BBBGEM. That's why we offer an easy 30 days return & exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date of purchase. Please see whether either of these pertain to you and if the item(s) are covered by our 30 Return & Exchange Policy.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 30 days from when the original order was received.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- Final Sale items are not eligible for refund, exchange or resize.
- Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets, are non-refundable. BBBGEM will charge a 35% restocking fee for the exchange of the personalized items.
- Special order items such as those with custom sizes and colors are not refundable.
- Items have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
- Items that were worn, or sent to you as Replacement/Exchange are not refundable.
- The replacement will not be accepted for a refund.
- Items sent to you as Replacement/Exchange are not refundable.
Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account or in the form of store credit as you requested.
* If you want the refund to be issued to your original payment account, please contact one of BBBGEM representatives to get an authorization.
* The standard shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
- Order cancellation in 24 hours is free of charge. Beyond this time, restocking/processing fees will apply to cancellations even though the order has not been shipped out.
- Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 20% of product purchase price.
- Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Once your order has been shipped, it can no longer be cancelled.