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FAQ

Our Mission: Best Quality,Best Design,Best Price

 

Custom and personalized orders?

BBBGEM offer any kinds of custom jewelry orders. 

10k/14k/18k white/yellow/rose gold,925 sterling silver and Platinum available.Diamonds can be upgraded.
Ring setting can be made. Ring can be resized.Gemstone can be replaced.
The gemstone can be Morganite,Moissanite, Aquamarine, Amethyst,Emerald,Sapphire,Blue Topaz,White Topaz,Citrine,Pink Tourmaline,Green Tourmaline,Garnet,Ruby,Peridot,tanzanite,tsavorite,Pearls,Moonstone...OR only the setting!

Do You Accept Layaway/Payment Plans?

BBBGEM offer payment plans for any jewelry.
Please tell us your ring size and the metal(gold color) you want.The minimum down payment can be $100-200,You can pay by weekly or monthly.
The jewelry will be started making once the first payment is received and be shipped out once the final payment is cleared.

Handmade Jewelry Processing Time?

Beautiful gift box included.
Normally a handmade jewelry needs at least 2-3 weeks to finish.
If you need it in rush,purchase the link RUSH ORDER.It only needs 7-10 business days to finish.

What is a conflict diamond?

Conflict diamonds, according to the most common definition, are diamonds used by rebel groups to finance civil wars. However, besides civil wars, diamond mining today is plagued by a range of shocking ethical abuses. These include violence by governments, child labor, extreme poverty, and environmental devastation. At Brilliant Earth, we believe that the diamond industry needs to focus on addressing all of these problems, which is why in addition to selling beyond conflict free? diamonds, 5% of our profits are donated to help communities impacted by the jewelry trade build a brighter future with education, environmental restoration and economic development.

What is LAB-TREATED Emerald?

A lab-created emerald is a real emerald but not a natural emerald. Synthetic emeralds are some of the most expensive synthetic gems. The methods used to create them in labs require expensive equipment. The process is slow and energy intensive. The yield of facetable material is low.

Can I buy only the semi mount/ring setting without the gemstone?

We accept custom making ring setting orders. Please contact us if you are intereted in any of our jewelry settings.

How can I find a gemstone that is not in your inventory?

Our inventory is constantly being updated and we may have additional inventory of gemstones not listed on our website. Please contact us so we can help you find one that is perfect for you.

Can I buy a loose gemstone?

Yes, we do provide loose gemstones for purchase.Please contact us to inquire about our loose gemstone options.

Can you send me additional images of the rings?

The jewelry is made to order.There may be no other photos of it but we can send you finished photos before shipment after you place the order.

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